Refund & Cancellation Policy
Last Updated: June 11, 2026
LunaFit Fresh prepares fresh meals to order each week. Because our meals are perishable and prepared based on weekly order volume, cancellations and refunds are limited once the weekly order cutoff has passed.
Weekly Order Cutoff
Weekly orders close every Thursday at 9 PM for the following Monday pickup or delivery cycle.
Customers are responsible for reviewing their order before checkout and submitting any changes before the weekly cutoff.
Order Cancellations
Cancellations requested before the weekly cutoff may be eligible for a refund, store credit, or order adjustment.
Cancellation requests made after Thursday at 9 PM may not be eligible for a refund because ingredients, preparation, and production planning may already be underway.
To request a cancellation, contact LunaFit Fresh as soon as possible at:
Order Changes
Order changes may be accepted before the weekly cutoff when possible. This may include changes to meal selections, pickup preferences, delivery details, or contact information.
After the weekly cutoff, changes may not be guaranteed.
Refunds
Refunds may be reviewed on a case-by-case basis. Approved refunds will generally be issued to the original payment method when possible.
Refunds may be considered for:
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Duplicate charges
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Incorrect charges
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Confirmed order errors caused by LunaFit Fresh
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Approved cancellations before the weekly cutoff
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Quality concerns reported promptly after pickup or delivery
Refunds may not be available for:
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Missed pickups
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Incorrect delivery information provided by the customer
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Orders canceled after the weekly cutoff
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Meals not stored properly after pickup or delivery
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Personal taste preferences
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Failure to review ingredients, nutrition details, or menu information before ordering
Missed Pickup
Customers are responsible for picking up meals during the designated pickup window. If you are unable to pick up your order, contact LunaFit Fresh as soon as possible.
Because meals are perishable, missed pickup orders may not be eligible for a refund.
Delivery Issues
Customers are responsible for providing accurate delivery addresses, access instructions, gate codes, apartment numbers, and contact information.
If there is a delivery issue, please contact LunaFit Fresh promptly. Delivery-related concerns may be reviewed case by case.
Food Quality Concerns
If you believe there is an issue with your order, contact LunaFit Fresh within 24 hours of pickup or delivery.
Please include:
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Your name
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Order details
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Description of the issue
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Photos, if applicable
LunaFit Fresh may offer a replacement, credit, partial refund, or another resolution depending on the situation.
Perishable Food Notice
LunaFit Fresh meals should be refrigerated promptly after pickup or delivery. Customers are responsible for storing, reheating, and consuming meals safely.
LunaFit Fresh is not responsible for meals left unrefrigerated, mishandled after pickup or delivery, or stored beyond recommended timeframes.
Contact Us
For refund, cancellation, or order issue requests, contact:
LunaFit Fresh
Email: lunafitfresh@gmail.com
Phone: (689) 207-2247